I'm not a chef and I certainly don't play one on TV. What I can do though, is cook up one unappetizing recipe for terrible managers, expertly crafted using a mix of stale culture, self-serving behaviors, and undercooked training. Bon Appétit!
Understanding employees can be overrated since it usually gets distilled as an academic exercise with little or no action. Empathy, however, especially for front-line employees, can be a huge unlock when personally experienced. Here are some examples.
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