Understanding employees can be overrated since it usually gets distilled as an academic exercise with little or no action. Empathy, however, especially for front-line employees, can be a huge unlock when personally experienced. Here are some examples.
So, we’ve been told that a janitor helped land a man on the moon, but let’s be real. Real life isn’t a feel-good movie. Companies need to start listening and improving actual work conditions for the front-line instead of handing them motivational posters.
Let's take a pause and daydream together for a minute. What if you could whisper some advice into your company's executive's ear without fear of being gifted with "moving supplies" for your effort? What would you say to them? Would it look something like this?
I'm not a fan of benchmarks. There, I said it. It's pretty odd saying this out loud considering how fascinated I am about data and insights. I believe I have good reasons though. Ten good reasons, to be exact, that I hope we can agree upon.
There is a little known saying that goes: "Every time a consultant says 'embrace AI', a hard drive crashes somewhere." Ok, I made that up, but, before focusing on AI being the answer, we should start with questions. Here are 30 for employees, managers and leaders.
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